FAQs

  • Water-based perfume uses water as the main carrier instead of alcohol. It’s designed to be gentle on the skin, making it suitable for everyone, including children and people with sensitive skin or allergies to alcohol.

  • Water-based perfumes are less irritating and more hydrating for the skin. They tend to have a more subtle scent that evolves over time, whereas alcohol-based perfumes can be stronger and more intense to start with and dies down very quickly.

  • Yes, all of our perfumes are 100% vegan and cruelty-free. We do not test on animals and ensure that our ingredients are ethically sourced.

  • The longevity of a water-based perfume can vary. Generally, it lasts for several hours, but because it’s more subtle, you might need to reapply it throughout the day. Our perfumes are designed to provide a lingering scent without being overpowering.

  • Spray the perfume on pulse points such as your wrists, neck, and behind your ears. You can also mist it into the air and walk through the fragrance for a light, all-over scent. Shake the perfume well before use.

  • The milky or white appearance comes from an emulsion - tiny fragrance oil droplets suspended in water without alcohol. This does not affect the quality. Shake gently before use to ensure an even, consistent scent.

  • Absolutely! Water-based perfumes are excellent for layering. Feel free to combine different scents to create a unique fragrance profile that suits your personal style.

  • Our water-based perfumes are formulated to be gentle and hydrating, making them suitable for sensitive skin. However, we recommend doing a patch test on a small area of your skin before full application to ensure there are no adverse reactions.

  • While water-based perfumes are generally fabric-friendly, the natural oils may leave marks on certain materials - avoid spraying directly on delicate fabrics. Apply perfume to your skin rather than directly onto your clothes.

  • Store your perfume in a cool, dry place away from direct sunlight and heat. This helps maintain the integrity of the fragrance and extends its shelf life.

  • Our perfumes typically have a shelf life of 2 years when stored properly. We recommend using the perfume within this time frame to enjoy its optimal scent quality since they’re produced with fresh flowers.

  • Yes, our water-based perfumes are travel-friendly. Our perfumes are within the airline regulations for carry-on liquids.

  • If you experience any irritation or adverse reaction, discontinue use immediately and consult with a healthcare professional. Please contact our customer service team for assistance and to report the issue.

  • Our website features detailed scent profiles and customer reviews to help you make an informed decision.

  • Currently, we do not offer custom fragrance services, but we are always looking to expand our offerings. Please subscribe to our newsletter for updates on new products and services.

Return Policy

At With Uma Labs, we’re a small, passionate team that pours heart and soul into every creation - your joy is our greatest reward. Due to the personal nature of perfumes, we’re unable to accept returns. That said, we completely understand that things don’t always go as planned. If your order arrives damaged or incorrect, please email us at info@withuma.com within 72 hours of delivery, including your order number and clear photos. We’ll do our best to make it right.

How can I contact customer service for further questions?

You can reach our customer service team through the Contact Us page on our website, by email at info@withuma.com